Do you find your patients getting disgruntled because you charge too much? The concept of 'too much' can vary greatly, but one effective strategy I’ve discovered is implementing a case fee structure. When a patient comes into our practice, I assess what they need and provide them with a comprehensive case fee for everything that needs to be done. Additionally, I offer them a fee for just part of the treatment, as well as a mid-range option. This approach contrasts with billing for every individual procedure, which can often lead to confusion and dissatisfaction.

Every fee is associated with an insurance code, as required for insurance submissions. While we operate as a fee-for-service practice, we still submit to insurance. By providing a case fee, patients know exactly what to expect financially. They pay upfront before treatment begins and don’t have to worry about additional charges as the treatment progresses. For example, if I perform a bone graft and need to add a membrane or another growth factor, there’s no extra fee. If an implant fails, I replace it at no charge for up to five years. This transparency and predictability make patients feel secure and satisfied with their care.

Offering a case fee allows me to focus on providing the best possible care without the constraints of itemized billing. Patients appreciate the simplicity and predictability, knowing that their treatment plan won’t incur unexpected costs. This approach has proven invaluable over my 40 years of practice, enhancing patient satisfaction and trust.

Consider treating your patients with a case fee structure. Tailor different case options for each patient based on their specific needs. This strategy not only improves the patient experience but also streamlines the billing process, making it easier for both patients and your practice.

Have a good day, everyone, and continue to be the gift your patients need.